Orders are usually shipped out within two business days of them being placed. Within worldwide the shipping times are between 6 - 9 days (in rare cases - 12 business days) and DO NOT require a signature. Shipping policy here.

Free tracked worldwide shipping available only during the promotional period specified in the store.

Yes! We provide tracking information for all orders. You can track orders here. You will receive an email update once an order is placed, and a shipping confirmation with the tracking details within two business days.

Please contact our team on serviceshoplab@gmail.com or contact us here if you happen to run in to any problems.

We offer a 30-days no hassle return & exchange policy:

If a product is damaged or was faulty upon delivery or not delivered within 15 business days - please let us know as soon as possible. You will need to let us know within 7 days of receipt of the item in order to be eligible for a replacement or refund. Refund policy here.

Our return/exchange policy is valid 30 days from receipt of the item. Orders returned after this date will not be refunded or exchanged and may be returned to the customer at their cost. The item does not necessarily have to arrive back to us within 30 days, it simply must have been sent (with proof of postage).

To be eligible for a return, goods must be accompanied by proof of purchase.

For returns, please send an email to serviceshoplab@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return (or contact us here).

We will provide you with instructions of where to send returned goods.

Customers are strongly recommended to get proof of postage when returning goods to avoid "lost package" situations.

Please note that customers are responsible for shipping costs of returned items. When the returned item is received and inspected, you will receive a confirmation email, notifying about the status of the refund.

If the refund is approved, then it will be processed and a credit will automatically be applied to your credit card or original payment method shortly after.

Worldwide customers can expect to have their timepiece within 7 – 12 (max. 15) business days. However, if after this period you still have not received your item, then do not hesitate to get in touch with our friendly customer service team via email on serviceshoplab@gmail.com who will be happy to resolve this issue, or contact us here.

Please be patient with international orders as they will inevitably take longer to get to you. If for some reason your tracking link is not working or it is showing as delivered, please get in contact with either the courier or ourselves and we would be happy to find out what has happened. 

Your rights protected by many international payment systems. Please let us know as soon as possible if you have had a change of mind so that we can accommodate your request. In this situation you should e-mail us on serviceshoplab@gmail.com with your details or contact us here and leave the rest to us!

Our online store is protected by the most up to date security firewalls to ensure all data is kept secure. We understand how important secure payment is on any online store, and our checkout process is as secure as it gets. Our site is not only SSL certificate encrypted, but we also allow for payments including credit and debit cards as well as through PayPal – the safest online payment systems available. Privacy policy here.